FAQs
Why has my mix hardened?
All our ingredients are 100% herbs and superfoods without any preservatives or stabilizers. Thus they are highly hygroscopic in nature. This means that they absorb moisture from the air which can cause them to harden.
It is thus important to take care of your products and store them carefully.
Why does one of my product look a little different in color from my previous order?
We source freshly harvested ingredients from our farm partners every season. The difference in color might depend on the time and season of the harvest. This does not affect the quality and efficacy of the mixes in any way!
What do I do if my package has been damaged?
Our parcels are packed carefully for every order, however shipping can increase a slight chance that some might get damaged. Please read our Refund policy take an unboxing video, and write to us at apivirutt.store@gmail.com for further assistance.
What do I do if some items in my order are missing?
We undergo a strict quality control procedure for every order before being dispatched. However, if the items are different from what you ordered or if some items are missing, please read our Refund policy, take an unboxing video, and write to us at apivirutt.store@gmail.com for further assistance.
Who should I contact for queries/concerns related to products or delivery?
You will be sent an order confirmation email along with your tracking details once dispatched. However, if you have any concerns over your order status, please feel free to reach out to us at apivirutt.store@gmail.com and our customer support team will be happy to help you!
What to do if my payment has gone through but I haven’t received an order confirmation email?
In case your payment has gone through, please check your spam folder for an order confirmation email. If you do not find the email, please reach out to us at apivirutt.store@gmail.com and our customer support team will be happy to help you!
When will my order be dispatched?
Your order will be dispatched within 4 days after placing your order post which you will receive an email with your tracking details.
What is the refund and return policy at Apivirutt Store?
It is important to keep in mind that as a company in the food industry, we have strict return/refund policies. So please go through our Refund policy here. If you feel like you need more assistance, please feel free to drop in an email to apivirutt.store@gmail.com :)